Your Account



Forgot your Account # or PIN?  

On-line account information is available to individual account FAST LANE Patrons. (FAST LANE members in the Tunnel Communities Resident, Tobin Bridge Resident Permit Discount, Carpool, or Interchange 1-6 programs must speak to a FAST LANE customer service representative to make changes to accounts.)

    You can:
  • Update your account information (e.g. address, credit card information, phone number, etc.)
  • Update your vehicle information (add vehicles, changes license plate number, etc.)
  • Check your available FAST LANE account balance
  • Obtain your Annual Tax Deductible Toll Payment totals

Need assistance with your FAST LANE Account Log-in?
Your account number is located on the Patron Account Information Report which you received when you opened up your account. It can also be found on monthly statements and any other correspondence you may have received from the Service Center. Your PIN was personally selected by you when completing your new account application.

Need additional assistance with your FAST LANE Account?
To access your Account information or for other questions regarding your account, please call 1-877-MASSPIKE (877-627-7745), Monday - Friday: 7:00 AM - 7:00 PM, Saturday 8:00 AM - 2:00 PM, and Sunday: 9:00 AM - 2:00 PM.  (Have your account number and pin ready.)

Commercial and Violations Departments: Monday - Friday 8:00 AM - 5:00 PM.